momoslotsPrivacy Policy

What Data We Collect on momoslots

We collect information in three categories: identity data, transaction data, and behavioural data.

Identity data includes your name, email address, phone number, date of birth, and government-issued ID number. We collect this during account registration and verify it against official records to prevent fraud and comply with anti-money-laundering rules. We store this encrypted on secure servers.

Behavioural data includes which games you play, how long you spend in each session, which sportsbook markets you view (Liga 1, Piala AFF, Champions League fixtures), and which live-dealer tables you join. We track this via cookies and app analytics to understand usage patterns and detect suspicious activity (e.g., rapid account cycling, unusually large bets, access from multiple locations simultaneously).

We also collect device and network data: your device type, operating system, IP address, and browser type. This helps us optimise our app for Android and iOS and detect if your account is accessed from an unexpected location or device.

Data You Do Not Have to Provide

Your government ID and phone number are mandatory for account verification. Your email is mandatory for login recovery. However, you do not have to provide a profile picture, date of birth (beyond verification), or any optional fields. Leaving optional fields blank does not restrict your access to momoslots.

How We Use Your Data on momoslots

We use your data for the following purposes:

• Account verification: We verify your identity to prevent fraud and comply with regulatory obligations.
• Payment processing: We process deposits and withdrawals through your chosen payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer) and maintain records for regulatory compliance.
• Fraud detection: We analyse transaction patterns, device data, and behavioural signals to identify suspicious activity and prevent money laundering or account takeover.
• Customer support: We use your data to respond to your queries via in-app chat or email, investigate disputes, and resolve payment issues.
• Service improvement: We analyse behavioural data to understand which games are popular, which payment methods users prefer (e.g., local payment vs online payment in Jakarta vs Surabaya), and where the user experience needs improvement.
• Marketing (optional): If you opt in, we may send you promotional emails about new games or special offers during Idul Fitri, Idul Adha, or other holidays. You can unsubscribe at any time by clicking the link in any email.

Legal basis

We process your data because it is necessary to fulfil our contract with you (providing the gaming service) and to comply with legal obligations (anti-money-laundering rules, tax reporting).

Consent

We ask for your explicit consent before sending marketing emails or using cookies for analytics. You can withdraw consent at any time.

Data retention

We retain financial records for 7 years (regulatory requirement), identity documents indefinitely (fraud prevention), and behavioural logs for 30 days (unless needed for investigation).

Third-Party Processors and Data Sharing

We do not sell your data to third parties. However, we share data with selected processors under strict data-processing agreements:

• Payment processors: We share transaction data (amount, timestamp, outcome) with e-wallet, mobile banking, local payment, online payment, and e-wallet networks and your bank to complete deposits and withdrawals. We do not share login credentials or payment-app secrets.
• Identity verification providers: We send your government ID and personal details to licensed KYC vendors who match your data against official records. These vendors are bound by confidentiality agreements and delete your data after verification.
• Fraud-detection services: We use third-party fraud-detection APIs to analyse transaction patterns. These services receive anonymised or pseudonymised data (transaction amounts, device fingerprints) but not your identity unless we suspect fraud.
• Support and chat tools: Our in-app support system logs conversations and stores them on encrypted servers for 30 days (to handle follow-up questions), then deletes them unless the conversation involves a dispute.
• Cloud hosting: Our servers are hosted by major cloud providers (details on request). Data is encrypted both in transit and at rest.

None of these processors use your data for their own purposes or share it with unrelated third parties. All have signed data-processing agreements committing them to strict confidentiality.

Data Transfers Outside Your Jurisdiction

Our servers may sit outside your jurisdiction (e.g., in a different Southeast Asian country or in a global cloud region). By using momoslots, you consent to this transfer. We ensure data is protected to the same standard as if it remained in your home country—encryption, access controls, and regular security audits.

We on momoslots encrypt your data, limit processor access, and retain it only as long as necessary. Your privacy is a foundation of our service, not an afterthought.

Your Rights and Our Obligations

Under applicable data protection law, you have the right to:

• Access: Request a copy of all personal data we hold about you. We provide it in a structured, commonly used format (e.g., CSV or PDF) within 30 days.
• Correction: Ask us to correct inaccurate or incomplete data. We update records within 10 business days.
• Deletion: Request deletion of your data ("right to be forgotten"), except where we are legally required to retain it (financial records for 7 years, identity documents indefinitely). We delete non-mandatory data within 30 days.
• Restriction: Ask us to stop processing your data (e.g., pause marketing emails) while a dispute is under investigation. We restrict processing within 10 business days.
• Portability: Request your data in a portable format so you can move it to another service. We provide this within 30 days at no charge.
• Objection: Object to processing for marketing purposes. We honour objections immediately and stop sending promotional content.

To exercise any of these rights, contact us via in-app support with your name, account ID, and the request type. We verify your identity before processing. If we cannot fulfil a request (e.g., because you ask us to delete financial records we are legally required to keep), we explain why.

Cookies and Tracking Technologies on momoslots

We use cookies and similar technologies (pixels, local storage) to store your login session, remember your preferences, and analyse how you use momoslots. We use two types:

• Essential cookies: These keep you logged in and enable core momoslots functions. We cannot disable them without breaking the service.
• Analytics cookies: These track which games you play, how long you spend in each session, and which sportsbook markets you view. We use this data to improve performance and identify popular features.

Most browsers let you delete cookies or disable them entirely. Disabling cookies may impair momoslots functionality (e.g., you may need to re-enter your password frequently). We do not use cookies to track you across other websites.

Contact and Data-Subject Requests

To request access to your data, exercise your rights, report a privacy concern, or ask questions about this policy, contact us via in-app support. We respond to all requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data-protection authority.

We review and update this privacy policy periodically. Significant changes are announced via in-app notification. Your continued use of momoslots after an update constitutes acceptance of the new terms.